Where will the Where: Cityworks Conference take place?

Salt Palace Convention Center
100 S. West Temple
Salt Lake City, Utah 84101

How do I modify my registration?

On the registration page click the “Already Registered” link and insert your confirmation number provided in your confirmation email as well as your email address to login to your registration.

What meals are provided at the conference?

Dec. 3: Light appetizers at the Welcome Reception
Dec. 4: Continental breakfast, lunch
Dec. 5: Continental breakfast, lunch, light appetizers at the Expo Social
Dec. 6: Continental breakfast

Where do I pick up my badge and conference packet?

Conference check-in and registration will take place in the South Lobby of the Salt Palace on Tuesday, Dec. 3, from 5:00 to 7:00 p.m. during the welcome reception and on Wednesday, Dec. 4, beginning at 7:00 a.m.

Will I be required to wear my conference badge at every function?

Yes. Because the Salt Palace is a public facility, there is foot traffic from the streets. Security will be stationed at the entrance points to the Where: Cityworks Conference, socials, and meals. Only those with Where: Cityworks Conference badges will be allowed in.

Can I pay for registration on-site?

Yes. If you have a balance due at the time of the conference, you will need to pay at the on-site Registration Desk. The Registration Desk accepts Visa, MasterCard, American Express, Discover, checks, and cash.

I would like to be invoiced for my payment. Is this possible?

Cityworks customers with accounts in good standing can be invoiced for the conference. At the time of registration, please choose the “Offline/Other” option.

Do I receive a refund if I cancel my registration for the conference?

Conference Registration
Cancellations for conference fees received prior to Dec. 1, 2019, will receive a full refund. No refunds will be issued after Dec. 1, 2019. Substitutions may be made at any time. Contact us directly if you wish to arrange a cancellation or substitution.

Training
Registrations and payment for training must be received no later than Nov. 1, 2019, to hold your reservation. Cancellations received prior to Nov. 1, 2019, will receive a full refund. Cancellations after Nov. 1, 2019, will receive training credit to be used by your organization within one year of cancellation. Substitutions may be made up through Friday, Nov. 29, 2019, based on availability. PLEASE NOTE: Course changes will NOT be allowed on site. Contact us directly if you wish to arrange a cancellation or substitution.

What time does the General Session start?

The general session begins Wednesday, Dec. 4, at 8:30 a.m. Brian Haslam, Cityworks president and CEO, will host this session.

How do I modify or cancel my hotel reservation?

Directly contact the hotel where you have your reservation.

Can I use my Cityworks complimentary registration to attend a training course or workshop?

Complimentary registration is only good for Where: Cityworks Conference sessions and does not include training.

Can I attend just training?

No. You must be registered for Where: Cityworks Conference to attend training.

Do presenters receive a complimentary pass to Where: Cityworks Conference?

One additional complimentary registration per organization may be available for Cityworks users who present, but acceptance as a presenter does not automatically register you for the event. You will need to register online using the complimentary registration code provided.

When will the breakout session schedule be available?

The schedule will be set and available by November 2019. The Where: Cityworks Conference mobile app will also be available and will include a calendar to help plan your schedule.

How much is parking at the Salt Palace Convention Center and where is it located?

The Salt Palace Convention Center offers two convenient, fully-staffed underground parking garages. The first is a 600-stall garage located at 185 West 200 South. The second is a 400-stall garage located at 50 South 300 West. Cost is $12.00 per day (subject to change). Other parking venues are available.

For more information, please see the Visit Salt Lake website.

Is there free parking for those staying at the conference hotels?

No. Parking fees can be found on the respective hotel websites.

What are my transportation options to and from the Salt Lake International Airport?

Light rail service can take you straight from the airport to the heart of downtown Salt Lake City. See Ride UTA for more information.

Ride service options include Xpress Shuttle, Lyft, Uber, and taxis.

Will there be somewhere I can check my suitcase for the day?

The Where: Cityworks Conference information desk in the Salt Palace Convention Center North Lobby will have a locked room available to check luggage if needed.